Straightforward Protection You Can Trust
Tranya provides transparent, hassle-free warranty coverage designed to safeguard both individual retail buyers and international B2B wholesale clients.
12-Month Official Warranty
All new original Tranya true wireless earbuds, open-ear headphones, and fitness smartwatches are covered against material and manufacturing defects for a full 365 days.
30-Day Money-Back Guarantee
Undamaged products with complete original packaging can be returned for a full refund within 30 days of delivery for any standard consumer return request.
Fast-Track B2B Replacement
Dedicated warranty procedures and batch replacement support for global electronics retailers, regional importers, and wholesale distributors.
30-Day Money-Back Terms
| Return Parameter | Requirement / Coverage Standard | Policy Details |
|---|---|---|
| Included Accessories | Complete Package Required | All original accessories, eartips, cables, and documentation must be present. |
| Original Packaging | Mandatory | Items must be returned in original manufacturer packaging with zero cosmetic damage. |
| Refund Execution | Upon Warehouse Inspection | Refunds or product replacements are issued upon physical inspection at our facility. |
| Shipping Fee Refund | Quality Defect Issues Only | Tranya covers return logistics costs exclusively for verified hardware quality issues. |
| Prepaid Label Claims | Covered by Tranya | Logistical liability applies solely when using Tranya-issued prepaid shipping labels. |
Quality-Related Warranty Claims
| Claim Condition | Consumer Standard | B2B Wholesale Partner Standard |
|---|---|---|
| Warranty Start Date | Date of original purchase receipt | Date of commercial invoice / bill of lading |
| Diagnostic Evidence | Video/photo proof of failure | Batch defect reporting & diagnostic log |
| Physical Return Required? | Case-by-case evaluation | Credit/replacement issued per partner agreement |
| Replacement Warranty Duration | Original duration or 90 days | Extended batch guarantee options available |
| Overseas Claim Coverage | Country of original purchase | Global RMA support for regional hubs |
What Is Not Covered Under Warranty?
Standard Exclusion Criteria
- • Damage resulting from improper installation, drop impact, or misuse.
- • Cosmetic wear and tear, corrosion, or natural battery decay over time.
- • Damage caused by acts of nature (lightning spikes, floods, fire, water submersion exceeding IPX ratings).
- • Unauthorized technical modification, dismantling, or third-party repair attempts.
Non-Eligible Items & Services
- • Products purchased as used, refurbished, or declared "as-is".
- • Consumable accessories such as replacement foam eartips or fuses.
- • Products where factory-applied serial numbers or batch codes are altered or removed.
- • Claims submitted without valid order numbers or proof of purchase.
Have Questions About Wholesale Warranty or RMA Claims?
Our international support team and dedicated B2B account manager are available to assist with warranty verification, product registration, and bulk return inquiries.
Inquire Now