Returns & Refund Policy

Standard Return Eligibility Criteria

To qualify for a standard return, store credit, or direct refund, returned goods must fulfill all technical and commercial packaging conditions listed below:

• Unused Condition: Returned items must be free of physical scratches, liquid exposure exceeding specified IP ratings, or hardware modifications.
• Complete Factory Packaging: Product boxes, charging cases, Type-C cables, spare ear tips, user manuals, and inner protection inserts must be fully intact.
• Proof of Purchase: Official order details, commercial invoice number, or authorized wholesale receipt are required.
• 30-Day Window: RMA (Return Merchandise Authorization) requests must be formally submitted within 30 calendar days of documented carrier delivery.

Exceptions & Partial Refund Terms

To maintain supply chain integrity and eliminate unauthorized claims, partial refunds or request rejections apply under specific conditions:

• Products damaged due to improper operation, voltage spikes during charging, or unauthorized disassembly.
• Items missing original accessories or returned with damaged retail box packaging.
• Return claims submitted past the 30-day post-delivery inspection window.
• Orders flagged as fraudulent credit transactions or unauthorized account purchases post-dispatch.

Warranty Replacement & Defective Items (DOA)

For hardware defects, driver failures, or Dead-On-Arrival (DOA) units, Tranya provides an accelerated technical replacement procedure under our international product warranty program.

Step-by-Step RMA Workflow

1. Diagnostic Verification: Contact technical support with your purchase receipt and clear video or photo evidence illustrating the functional issue.
2. RMA Authorization: Our engineering team reviews the diagnostic media within 24–48 hours to issue an official RMA tracking code.
3. Dispatch & Replacement: Upon factory inspection or remote defect validation, brand-new replacement units are dispatched directly from our regional fulfillment centers.

Refund Processing & Financial Timelines

Once returned merchandise arrives at our designated international warehouse, warehouse technicians conduct a physical inspection within 3 business days. Approved refund notifications are automatically issued via email.

Monetary refunds are credited back to the original payment gateway (Credit Card, PayPal, or Wire Transfer). Credit card posting typically reflects within 5 to 10 banking days depending on regional financial institution processing speed.

International Freight & Customs Duties Guidelines

For standard non-quality returns, buyers remain responsible for return shipping expenses and export customs declarations. Original shipping fees are non-refundable. For factory-confirmed hardware defects or incorrect item dispatches, Tranya covers full return freight expenses or issues direct replacement shipments without requiring physical return of defective units.

B2B Bulk & Wholesale Order Policy

Commercial purchasers, enterprise clients, and regional distributors purchasing under wholesale volume contracts are governed by Master Supply Agreements. Bulk return requests undergo batch testing protocols by our quality control engineers. For specific RMA terms, contact your assigned account representative.