Shipping Policy

1. Order Processing & Lead Times

All incoming orders undergo automated verification, strict quality control (QC) inspection, and protective export packaging prior to dispatch from our central logistics hubs.

• Standard Processing Time: Orders are verified and handed over to global courier carriers within 2 to 5 business days after payment clearance.
• Peak Season Adjustments: Processing times may experience slight extensions (up to 3 business days) during global promotional events, peak holiday seasons, or official national holidays.
• Partial Deliveries: Multi-item consumer or bulk sample orders may be fulfilled from different regional distribution centers to maximize delivery speed.

2. International Delivery Timelines

Tranya partners with premier international logistics providers including DHL Express, FedEx, UPS, and reliable postal networks to ensure nationwide delivery coverage worldwide.

3. B2B Wholesale & Commercial Freight Logistics

For enterprise purchasers, distributors, and online retailers ordering in volume, Tranya offers tailored commercial logistics solutions to ensure seamless inventory replenishment:

4. Address Verification & Order Tracking

Providing accurate destination information is vital to prevent transit delays or parcel returns.

• Shipping Address Accuracy: Please review street details, apartment/suite numbers, postal codes, and contact numbers carefully. Address modifications can only be accommodated within 24 hours of submission.
• PO Box Limitations: We cannot deliver to PO Boxes or military addresses (APO, FPO, DPO). A physical street address is required for all courier deliveries.
• Real-Time Tracking: Once your parcel is scanned at the departure facility, a shipping confirmation email containing a unique tracking number and online carrier portal access will be generated automatically.

5. Customs Duties, Import Taxes & Regulatory Compliance

Cross-border shipments are subject to local customs inspection and duty assessments governed by the destination country's tax authority.

Unless specified otherwise under formal DDP (Delivered Duty Paid) wholesale contracts, international shipments are fulfilled under DDU (Delivered Duty Unpaid) terms. The recipient or importer of record holds responsibility for clearing local customs and settling applicable VAT, import tariffs, or handling fees.

6. Parcel Loss, Damage Claims & Support Guarantee

Tranya provides dedicated after-sales coverage to guarantee recipient satisfaction for every international dispatch.

• Delivery Exception Assistance: If tracking information indicates an unsuccessful delivery attempt, our operations team coordinates directly with local postal partners for prompt re-delivery.
• 6-Month Support Window: In the rare event of a missing or non-delivered shipment, please notify customer support within 6 months of order placement for a comprehensive investigation and replacement dispatch.